January 2017

Offer Response Interface Update
Today PriceWaiter launched a minor update to the offer response user interface. You should find it easier and faster to respond to offers! If you have any issues with the new interface, please contact us at support@pricewaiter.com.
Jan 10, 18:37 EST

December 2016

No incidents reported for this month.

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

Major automation improvements are launching
Today's update went smoothly with offers and automation processing as usual.
Jul 12, 16:06-19:30 EST

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

Email Sending Update
This incident has been resolved.
Apr 26, 14:24-19:06 EST

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

Brief outage today
This morning the PriceWaiter service experienced a period of slow responses, and some complete downtime. This lasted less than 1 hour. During routine server maintenance, some issues arose that impacted our service. All services are operating normally now. Please contact us at support@pricewaiter.com if you see any other issues. Sorry for any inconvenience!
Jan 20, 15:20 EST

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

No incidents reported for this month.

August 2015

Server migrations
Early in the day retailers may have seen short periods of time where the widget window was blank. At this time all issues have been resolved. Please contact support@pricewaiter.com if you notice any problems.
Aug 13, 17:06-20:15 EST

July 2015

Campaign Rule Launch
One issue arose from our launch today and was quickly resolved. All systems look good at the moment!
Jul 28, 15:30-18:34 EST

June 2015

Offer processing delay
The backlog of offers has been processed and all offers should be in retailer inboxes.
Jun 19, 17:14-18:15 EST
Major Update Launched
Today we launched PriceWaiter Campaigns, a major update that gives retailers more control of the buttons on their product pages, including new Price Drop and Volume Discount options. For about 1 hour, some Bigcommerce stores had our button missing, but that issue is now resolved. We are continuing to watch for any issues with the new update.
Jun 1, 21:59 EST

May 2015

Button Configuration Update
The update went smoothly and PriceWaiter is operating normally.
May 12, 16:06-19:11 EST

April 2015

New Checkout Page Design
We have deployed fixes for all the issues reported today.
Apr 21, 17:21-20:29 EST

March 2015

No incidents reported for this month.

February 2015

Backend migration
The backend upgrade has completed, with minimal impact to retailers. Webhooks and order notification API calls were delayed by 2 hours, but should be running again and caught up.
Feb 16, 19:01-21:30 EST
Inbox Interface Update
Today we launched an update to the offer response flow. We have removed the confirmation dialog, allowing retailers to respond to offers in their Inbox faster.
Feb 13, 20:20 EST
Order Callback verifications
On Wednesday Feb 4 2015 we added support for a currency and test field to the order callback system. A small number of orders failed verification when a blank value for test was supplied on real orders. This issue is now fixed.
Feb 6, 14:33 EST

January 2015

Server Migration
PriceWaiter webservers were updated today. All services appear to be functioning normally.
Jan 27, 18:31 EST